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Demonstrating our commitment to quality products and services

To keep up with an ever-changing world, it is necessary to regularly review all aspects of our business. This includes the way we manage quality across the whole organization. The ISO 9001 Quality Management System is being revised and it is important to understand these changes and their impact on you and the rest of our organization.

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Why has the standard changed?

The International Standards Organization (ISO), the organization responsible for the publication of all international standards, reviews every standard on a regular basis to make sure it stays relevant to today’s marketplace. The revised ISO 9001:2015 Quality Management Systems (QMS) standard will: • Reflect the increasingly complex environments in which organizations operate • Bring quality into the heart of businesses • Allow for multiple management systems to be implemented smoothly • Provide a consistent framework to work from for the next 10 years • Provide a more accurate reflection of the needs of our employees and customers • Improve quality across the organization and increases customer satisfaction rate

What will this change mean for you?

• Increased quality and service • Greater customer satisfaction • Streamlined systems leading to cost savings • Everyday performance • Outstanding customer service

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